Shipping policy

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Shipping Policy

Last Updated: May 20, 2026

Overview

This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from Linku Trade. As a commercial kitchen equipment supplier serving restaurants, food chains, and commercial kitchens, all shipping terms are individually negotiated and documented in your purchase contract.

        📋 Key Point: All shipping terms — including method, carrier, cost, delivery timeline, and Incoterms — are specified exclusively in your purchase contract or order confirmation. Please refer to your contract for the complete shipping terms applicable to your order.
    

Shipping Terms Are Contract-Based

For all orders, shipping arrangements are mutually agreed upon and documented in your purchase contract. Your contract will specify:

Incoterms: EXW, FOB, CIF, or other agreed terms
Carrier: Designated shipping carrier(s)
Shipping Cost: Which party bears the cost
Delivery Schedule: Agreed shipping and delivery timeline
Tracking Information: How to track your shipment
Title and Risk of Loss: When ownership transfers to buyer

No shipping terms are binding unless explicitly stated in your signed contract or order confirmation.

Order Volume Considerations

Shipping arrangements vary based on order quantity. Your contract will reflect the specific terms for your order volume:

Sample Orders (1-10 units): Typically shipped via express courier. Terms specified in invoice or proforma.
Small Bulk Orders (11-50 units): Express courier or air freight. Contract terms apply.
Medium Bulk Orders (51-200 units): Sea freight or air freight. Contract terms apply.
Large Bulk Orders (200+ units): Sea freight (FCL/LCL). Custom shipping arrangements per contract.

Note: These are general guidelines. Final shipping terms are always governed by your specific contract.

Processing Time

Order processing time is determined on a per-order basis and specified in your contract. Processing timelines depend on factors such as order volume, product availability, and customization requirements.

Please refer to your contract for the agreed processing schedule.

Delivery Timeline

Delivery timelines are negotiated individually and documented in your purchase contract. Factors that may influence delivery include:

Shipping method selected (express, air, sea)
Destination country and region
Customs clearance requirements
Carrier schedules and availability

The agreed delivery timeline will be clearly stated in your contract. We are not liable for delays beyond our reasonable control, including customs holds, carrier delays, or force majeure events.

Shipping Costs

Shipping costs are calculated based on your specific order and documented in your contract. Cost factors include:

Order volume, weight, and dimensions
Shipping method selected
Destination and delivery requirements
Any special handling or expedited processing

All shipping costs will be clearly communicated and agreed upon before your order is confirmed.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. Unless otherwise specified in your contract, these charges are the responsibility of the buyer.

We recommend checking with your local customs office for information on potential charges. We are not responsible for delays caused by customs processing or for any duties or taxes assessed.

Tracking Information

Tracking availability depends on the shipping method and carrier specified in your contract. For express courier shipments, tracking information will be provided. For sea freight shipments, tracking may be limited to bill of lading (BOL) and vessel information.

Your contract will specify what tracking information will be provided and when.